Is it essential to fill out a returns form?
We strongly recommend that you fill out a return form. Please note if an item is returned without a return form then we may contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10 administration fee.
Which service should I use to return an item?
We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.
How long will it take for my refund to be processed?
Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us on 01562 312 225 for assistance.
How long after my purchase can I return an item?
Please make sure you return your item(s) within 30 days of your purchase date.
If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned with all booklets, guarantees and product tags etc.
What if my product is damaged or faulty?
In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us free of charge for an exchange or a full refund within 30 days of your order date. If your product develops a fault within a short period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.