Information we collect about you
We collect personal information about you when you voluntarily submit information directly to us or our website contact forms. This can include information you provide to us when you telephone us, complete a form, correspond with us, leave us a testimonial, or email us. The list below sets out the categories of personal information we collect about you and how we use that information.
We collect contact information such as your name, your email address, your telephone number and your physical address.
Comments and opinions
When you contact us directly, e.g. by email, phone (we don’t record phone conversations), post or by completing an online form we will record your comments and opinions. Your testimonials may appear on our website and/or on Facebook.
Payment and transaction information
We keep records of the goods we supply to you. Your digital records are kept on the Cloud database of Brightpearl. Your transaction information is also kept on our accounts package, Sage. Although we keep records of your transactions, we do not store any financial details.
If you pay via PayPal, Amazon or Website (Sage Pay), or Elavon (for telephone Orders) your all-financial data is handled by those companies and covered under those Companies' data policies and their private information. At no time are we required to save any of your financial information on any of our systems and at no time do we store or record any card information. Outsourcing Call Centre Data We have a call centre location in India and our staff is fully trained for all necessary GDPR training and how to handle your data. All the data processed in a call centre is securely stored onto our Cloud-based system and at no time there is any recording/storage of any data held in call centre in India.
Information we share with third parties
We may share your surname and address/contact number with suppliers when goods are delivered directly to you. You can request that we notify you when this is necessary.
Marketing and Advertising
We do not use your personal information for marketing and advertisement, we may share your feedback on our website and/or company Facebook page. No personal information about you or your home is used or shared
Accessing and correcting your personal information
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access and receive a copy of the personal information we hold about you; (iii) the right to request the correction of inaccurate personal data we hold about you; (iv) to request the blocking, restriction or deletion of your personal information. In addition, you have the right to object to the processing of your personal data in some circumstances (where we don’t have to process the data to meet contractual or other legal requirements. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the Contacting us, section below. If you have unresolved concerns, you have the right to complain to EU data protection authority where you live, work, or where you believe a breach may have occurred.
Changes to this Notice
We may update this privacy notice from time to time and so you should review this notice periodically. When we change this privacy notice materially, we will update the last modified date at the bottom of this privacy notice. Changes to this privacy notice are effective when they are posted on this page.
Notice to you
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email. The fact that we may send notices to you will not stop you from being able to opt-out of certain types of contact as described in this privacy notice.
What is a cookie?
A cookie is a text file which contains information helping a computer or device to remember something a user has done previously on that website, e.g. the items in a customer's basket. A cookie is placed by the website within the computer or device via the user's web browser the same website by the browser.
The website also employs cookies and similar technologies placed by third-party partners, which enables us to provide users with relevant advertising and further improve the shopping experience.
Please note that to make full use of the Bathroom4Less website, cookies need to be enabled wser as certain features will not work if cookies are disabled.
If you choose to disable cookies, you may still browse the site but the online shopping experience will be diminished. For example, if cookies are not allowed then you will not be able to complete a purchase as cookies are required throughout all stages of the ordering process.
If you would like to manage the cookies placed on your computer or device, then there are options available to you. Change your cookie settings by accessing your browser's help menu, which should inform you how to go about the process depending on the browser you are using. Browser settings may be changed to prevent cookies from being accepted or the type of cookies you wish to refuse – for example, most browsers offer users the option to allow first party cookies but refuse third party cookies.
Changing cookie preferences may result in reduced functionality when using the site. You will still be able to browse but will, for example, not be able to place an order as deleting certain cookies will remove items from your basket.
You can also delete cookies stored in your browser after you have been online. Whilst this does not mean you won't continue to collect cookies after future browsing sessions, it means you have the freedom to delete your cookies after visiting a site.