Returns & Refunds
General Information
We hope you love your purchase from Bathroom4Less. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us.
Items must be returned from the date of your delivery, you have 30 days to return the items for a refund. All items must be in original packaging and resalable condition. From the date of delivery, you have 7 days to check all items for damages and report them. We will not accept liability for damages after this time.
If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.
Please note if you personalise or resize a product by a third party your warranty will be invalidated and you will not be able to claim a full refund should you wish to return the item.
This refunds policy does not affect your statutory rights.
Please note: This returns and exchanges policy only relates to internet purchases and does not apply to purchases made in store.
HOW TO RETURN OR EXCHANGE AN ITEM?
Please return items to Bathroom4Less’s Head Office at the following address:
Bathroom4Less,
Unit 5 Pennington Close,
West Bromwich
B70 8BG
We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.
RETURN FORM
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.
Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10 to cover our extra postage costs.
RETURN POLICY FAQS
Is it essential to fill out a returns form?
We strongly recommend that you fill out a return form. Please note if an item is returned without a return form then we may contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10 administration fee.
Which service should I use to return an item?
We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.
How long will it take for my refund to be processed?
Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us on 02475420202 for assistance.
How long after my purchase can I return an item?
Please make sure you return your item(s) within 30 days of your purchase date.
If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned with all booklets, guarantees and product tags etc.
What if my product is damaged or faulty?
In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us free of charge for an exchange or a full refund within 30 days of your order date. If your product develops a fault within a short period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.
EXCHANGE POLICY FAQS
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined in our Returns Policy above.
How to exchange an item ?
Follow the same procedure outlined in our returns policy. Please fill out the return form and tell us which item you would like to exchange it for along with relevant contact details, should we need to contact you.